PRIVACY POLICY
Push Your Limits Personal Training
Last updated: 13 October 2026
1. Introduction
At Push Your Limits Personal Training, we are committed to protecting your privacy and ensuring that your personal information is handled safely, securely and responsibly.
We understand that when you choose to work with us, you may share personal information about your health, fitness, lifestyle, body measurements and personal goals.
We take this responsibility seriously and aim to be transparent about how we collect, use, store and protect your information.
This Privacy Policy explains how we handle your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Business name: Push Your Limits Personal Training
Business owner: Stephanie Douglas
Location: Scotland, United Kingdom
Contact email: steph@pushyourlimitspersonaltraining.co.uk
Website: www.pushyourlimitspersonaltraining.co.uk
Push Your Limits Personal Training is the data controller for personal information collected directly through our services, meaning we are responsible for deciding how and why your information is used.
3. What Personal Information We Collect
Depending on the services you use, we may collect the following information:
Personal and contact details
Full name
Email address
Telephone number
Date of birth or age
Emergency contact details
Contact preferences
Health and fitness information
Medical conditions and relevant medical history
Injuries or physical limitations
Menopause or perimenopause-related information
Medication information where relevant to exercise safety
Physical activity levels
Exercise experience
Fitness goals
Height, weight and body measurements
Progress photographs
Nutrition habits and dietary requirements
Calorie and protein targets
Coaching and progress information
Initial consultation questionnaires
Weekly check-in forms
Training programmes
Progress updates
Exercise performance
Client feedback
Information shared during coaching conversations
Payment information
We may collect information relating to payments, purchases, subscriptions and transaction history.
Where payments are processed through third-party providers, your payment details may be handled directly by those providers.
We do not intentionally store full debit or credit card details unless this is necessary and handled through an appropriate secure payment system.
4. Why We Collect Your Information
We collect and process personal information to:
Provide safe and appropriate personal training and coaching services.
Develop personalised fitness and nutrition programmes.
Calculate individual calorie and protein targets.
Monitor progress and provide feedback.
Understand relevant health considerations and exercise limitations.
Communicate about appointments, sessions and coaching.
Manage bookings, payments and memberships.
Provide access to online workouts, coaching platforms and community groups.
Respond to enquiries and provide customer support.
Meet legal, accounting and regulatory obligations.
Improve the quality of our services.
We only collect information that is relevant and necessary for the services we provide.
5. Our Legal Basis for Processing Your Information
Under UK GDPR, we must have a lawful basis for using your personal data.
Depending on the circumstances, these may include:
Contractual necessity: To provide the services you have purchased or requested, including personal training, online coaching and memberships.
Legal obligations: To comply with applicable tax, accounting and other legal requirements.
Legitimate interests: To manage our business, respond to enquiries, improve our services and maintain appropriate business records, provided your rights and interests are respected.
Consent: Where required, such as for certain marketing communications, testimonials, promotional photographs or processing health information.
Health information is classed as special category personal data and requires an additional legal condition for processing. Where we rely on explicit consent, we will request this separately and clearly explain how the information will be used.
You may withdraw consent at any time. Withdrawal does not affect processing already carried out lawfully, and we may still need to retain certain information where another legal obligation applies.
6. Health Questionnaires and Sensitive Information
As a personal training and online coaching business, we may ask clients to complete health screening questionnaires before starting a programme.
This information helps us understand relevant health considerations and adapt exercise recommendations appropriately.
We recognise that health information is particularly sensitive.
We will:
Only request health information relevant to our services.
Restrict access to authorised individuals who need it.
Store information securely.
Avoid sharing health information without an appropriate lawful basis.
Request explicit consent where this is the condition relied upon for processing health information.
We do not sell client health information to third parties.
7. Progress Photographs, Testimonials and Social Media
During coaching, clients may choose to provide progress photographs, measurements, feedback or testimonials.
These may be used privately to monitor progress and provide coaching feedback.
We will not publish identifiable client progress photographs, personal transformation stories or testimonials for promotional purposes without obtaining appropriate permission.
Where required, we will seek separate consent before using this material on:
Instagram
Facebook
Our website
Advertising materials
Promotional posts
Clients can decline promotional consent without affecting their access to coaching services.
Clients can also withdraw promotional consent by contacting us. We will stop future use and take reasonable steps to remove material from platforms we control, where applicable.
8. Online Coaching, Workout Hub and Third-Party Platforms
Push Your Limits Personal Training may use third-party services to deliver coaching, workouts, bookings, payments and communications.
These may include:
Online coaching applications
Workout and video platforms
Facebook and private Facebook groups
Zoom
Email and messaging services
Online questionnaires and check-in forms
Payment processors
We aim to use reputable providers with appropriate privacy and security measures.
Some providers may process information outside the United Kingdom. Where we are responsible for such transfers, we will ensure that an appropriate legal transfer mechanism or safeguard is in place.
Third-party providers may also have their own privacy policies.
9. Facebook Groups and Online Communities
Clients participating in our private online communities should understand that information they voluntarily post may be visible to other group members.
We encourage everyone to respect the confidentiality and privacy of others.
Please avoid sharing highly sensitive personal or medical information publicly within group discussions.
Where possible, sensitive coaching information should be shared privately through the agreed coaching channels.
10. Marketing Communications
We may occasionally share information about our services, programmes, challenges, classes or special offers.
Where consent is required for marketing, we will obtain it before sending promotional communications.
You can opt out of marketing communications at any time by contacting us or using an unsubscribe option where provided.
Opting out of marketing will not affect essential communications relating to services you are receiving.
11. How We Store and Protect Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure.
These measures may include:
Password-protected devices and accounts
Secure coaching and payment platforms
Restricted access to client records
Appropriate security settings
Secure handling of health questionnaires
Deleting information when no longer required
Although we take reasonable precautions, no electronic storage or transmission method can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, meeting legal requirements and handling potential disputes.
Different categories of information may have different retention periods.
For example:
Financial records may need to be retained for applicable tax and accounting periods.
Coaching records may be retained for an appropriate period following the end of a client relationship.
Marketing information will be retained until consent is withdrawn or it is no longer needed.
Health information will be reviewed and deleted when there is no longer an appropriate reason to retain it.
Our specific retention periods will be determined by our legal obligations and documented business retention procedures.
13. Sharing Your Information
We do not sell or rent your personal information.
We may share limited information with trusted service providers where necessary to operate our business, including:
Payment processors
Booking and coaching platforms
IT and cloud storage providers
Professional advisers where necessary
Regulatory authorities where legally required
Where a third party processes information on our behalf, we will take appropriate steps to ensure suitable data protection arrangements are in place.
We will not disclose personal health information to another person simply because they are a family member, partner or friend.
14. Your Data Protection Rights
Under UK data protection legislation, you may have the right to:
Access: Request a copy of personal information we hold about you.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of your personal information in certain circumstances.
Restriction: Request that we limit how your information is processed.
Data portability: Request certain personal information in a portable format.
Objection: Object to certain types of processing, including direct marketing.
Withdraw consent: Withdraw consent where we rely on it.
These rights are subject to legal conditions and exceptions.
To exercise your rights, please contact us using the details provided in this policy.
We will normally respond to valid data protection requests within one calendar month, subject to applicable legal extensions.
You also have the right to complain to the Information Commissioner's Office (ICO).
ICO website: www.ico.org.uk
15. Children's Personal Information
Our services are primarily intended for adults.
Where we provide activities or services involving children, we will take additional care with their personal information and obtain parental or guardian permission where legally required.
We will not knowingly publish identifiable photographs or personal information about children without appropriate permission and a valid legal basis.
16. Cookies and Website Analytics
If our website uses cookies, analytics or similar technologies, we will provide appropriate information about their use.
Where legally required, we will obtain consent before placing non-essential cookies on your device.
A separate cookie notice or consent mechanism may be provided where applicable.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices.
The latest version will be made available through our usual business communication channels or website.
18. Contact Us
If you have any questions about this Privacy Policy, how your information is handled, or would like to exercise your data protection rights, please contact:
Stephanie Douglas
Push Your Limits Personal Training
Email: steph@pushyourlimitspersonaltraining.co.uk
Location: Scotland, United Kingdom
We are committed to treating your personal information with respect, confidentiality and care.
Push Your Limits Personal Training